Florence Black Loyalty Terms & Conditions

Existing customers can join the Florence Black Loyalty Program, unless previously removed for misuse or at Florence Black’s discretion.
Participants under 18 must have parental or guardian consent to join.
You must complete the Loyalty Program Sign-Up Form, here, and enter all details correctly.

Complete the online Loyalty Program form.
Shop online to earn loyalty points.
Level up through tiers to earn discounts, secret sales access, events, free shipping and returns, and more.
You will receive a personal Loyalty account to track points, tier progress, and your referral link.

Absolutely!

Membership Tier (£0 - £499):

Bronze Tier (£500 - £1,499):

Silver Tier (£1,500 - £3,499):

Gold Tier (£3,500+):

Points are earned from purchases online at florenceblack.co.uk or at pop-up events. Extra points may be awarded at pop-ups at Florence Black’s discretion.
Points are calculated as 1 point per £1 spent (GBP).
Referral points: you will receive 500 points per successful referral. The referred friend receives 250 points. Points are only credited after the referred customer completes their first qualifying purchase and the 21-day return period has passed.
Points cannot be transferred, pooled, or combined with other customers’ accounts.

Points will be deducted for returned items.
If purchased with a discount, points are deducted based on the discounted value.
Referral points associated with returned orders will be voided.

Birthday points are emailed on your birthday.
Event invitations are emailed in advance; priority access applies based on tier (Gold > Silver > Bronze).

Points may be withheld or revoked if fraudulent activity, abuse, or misuse is suspected.
Always log in to your Loyalty account when purchasing to ensure points are credited.

You will receive emails about rewards, points opportunities, and program updates.
You can unsubscribe from marketing emails, but this may result in missing program updates.

Florence Black may amend, suspend, or terminate the Loyalty Program at any time.
Changes will not affect points already earned under terms active at the time.

For questions, visit the “Contact Us” page or email: customerservice@florenceblack.co.uk