Terms of service

 

FLORENCE BLACK INFO:

Florence Black LTD (company number: 10679764) are a UK based company registered in the UK

Florence black have compiled this privacy policy to set out the basis on which any personal data that we collect from you or you provide to us will be processed. Please read the following documentation To Understand our stance with regards to any personal data received and how this may be used.

This Privacy Policy applies to all stores, websites and mobile applications owned and operated by Florence Black.

By using our services, you (and any parent/guardian) agree that you have read and understood our policies and are bounded by the terms and conditions.

You can find everything you need to know about us and our products on our website before you order. We also confirm the key information to you in writing after you order by email. Sometimes we reject orders, for example, because a product is unexpectedly out of stock, or because the product was mispriced by us. When this happens, we will let you know as soon as possible and refund any sums you have paid.

At Florence Black we adhere to the Consumer Contracts Regulations, which are designed to give you rights when shopping online to cover you if things go wrong. These rules apply to all orders made online, via electronic communications such as email or phone.

Please note that the order is only considered accepted once it has been dispatched by us after we have received full payment.

All contracts are concluded in English.

For distance or off premise sales we must provide you with the following:

  • Information about ourselves, including a geographical location and contact details, which can be found at the top of this page.
  • A description of the goods or services.
  • The total price for the goods, or a way in which the price will be calculated.
  • How you will pay for the goods, and when they will be provided to you.
  • All additional delivery charges and other costs (or let you know if you may need to pay).
  • Details of any right to cancel, right to a refund, and when this does not apply, as well as who pays for the cost of returning the items.

 

PRODUCT INFORMATION

Here at Florence Black we try to make all information as clear as possible, including detailed product photos and descriptions.

We take every reasonable care to ensure that product descriptions, measurements, and supplied sizings are accurate, but there may be slight variations between these descriptions and the goods supplied.

Whilst we try to display the colours of our products accurately on the website, the actual colours you will see depends on your device's display which is outside of our control and may differ slightly.

If we're making or supplying the product to measurements you provide, you're responsible for making sure those measurements are correct.

All images used across the website, through email and other marketing materials are for illustrative purposes only.

Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website, and we reserve the right to cancel the order.

Florence Black shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.

All products are subject to availability. If a product is no longer available we will inform you as soon as possible.

 

TOTAL PRICE FOR GOODS

All prices on the site are provided in Pounds Sterling (£). If you are located outside of the UK we provide the use of a service which will automatically adjust the pricing based on your location.

Prices will be shown based on the location of your hardware you are visiting the website on. If your IP address is hidden, you will see Pounds Sterling (£) by default. If your IP address is public, then you will be redirected to one of the websites that will display the prices in your local currency. 

We take every reasonable care to ensure that product prices are accurate when they are displayed to you on the website, and when you make your order. Should any information be incorrect then we reserve the right to cancel the order once it has been placed, before it is accepted.

The price of any product is in force at the date and time of your order, we may change the price of any product before you place your order. We will inform you if a product’s price is higher than stated, and you may cancel the order before it is accepted by us.

PAYING FOR GOODS

All goods and services provided by us are required to be paid for at the time of the order.

We provide a range of payment methods, based on your geographical location, and we receive the rights to restrict any of these payment methods for any reason.

Should you have any problems or questions related to payment please contact us as soon as possible to resolve the issue.

We provide the following payment gateways (where applicable):

  • Shopify Pay
  • Paypal Payments
  • Global-e Payments 
  • ClearPay Finance

At our discretion we may charge interest on late payments. If we are unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 4% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

Klarna Payments

If you purchase your order via the Klarna Finance payment gateway you will need to contact them regarding any issues with payment.

We cannot access the terms of your agreed payment with them, and cannot access any data due to privacy laws. Nor can we provide any help regarding missed or late payments.

We cannot contact Klarna on behalf of you, the customer.

For more information please refer to your payment agreement information provided by Klarna, or visit their website:

https://www.klarna.com/

RIGHT TO CANCEL

For most of our products bought online, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Your right to cancel an order for goods made at a distance starts from the moment you place your order, and ends 14 days from the date we deliver it.

If your order consists of multiple goods, the14 day period runs from when you get the last of the batch.

You can't change your mind about an order for:

  • products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
  • goods that are made to your specifications or are clearly personalised; and
  • goods which become mixed inseparably with other items after their delivery.

You have to return your product to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the product.

Products must be in the same condition when returned to us as they were when delivered to you, and in their original packaging. We reserve the right to reject a cancellation on this basis, but may offer you a partial refund based on the quality of the returned item or product.

The extent to which you can handle the goods is the same as it would be if you were assessing them in a shop.

 


PRODUCTS & TERMS

Changes we can always make

We can always change a product:

- To reflect changes in relevant laws and regulatory requirements,

- To make minor technical adjustments and improvements. These are changes that don't affect your use of the product.

We can suspend the supply of a product

We do this to:

- Deal with technical problems or make minor technical changes;

- Update the product to reflect changes in relevant laws and regulatory requirements; or

- Make changes to the product (see the 'We can change products and these terms' section above).

We can suspend the supply of a product

We can stop providing a product, such as a subscription for goods. We will let you know at least 7 days in advance and will refund any sums that you have paid in advance for products which won't be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

- You don't make any payment to us when it's due and you still don't make payment within 14 days of our reminding you that payment is due;

- You don't, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product; or

- You don't, within a reasonable time, either allow us to deliver the product to you or collect it from us.

LOSSES

We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected

It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).

Caused by a delaying event outside of our control

As long as we have taken the steps set out in this section, we are not responsible for delays outside of our control.

Avoidable

Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.

A business loss

It relates to your use of a product for the purposes of your trade, business, craft or profession.


OWNERSHIP OF RIGHTS

All rights, including copyright in this website, are owned by or licensed to Florence Black. Any use of this website or its contents, including copying or storing it or any content in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of Florence Black. You may not modify, distribute or re-post anything on this website for any purpose.

 

TRADEMARKS

Our trademarks include (amongst others) the Florence Black name and logo, and your use of this website does not grant you any rights to use our trademarks.

 

JURISDICTION

This website, these terms and conditions and any contract entered into as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

 

OTHER APPLICABLE TERMS

We can transfer our contract with you, so that a different organisation is responsible for supplying your product

We'll tell you in writing if this happens and we'll ensure that the transfer won't affect your rights under the contract. If you're unhappy with the transfer you can contact our Customer Service Team to end the contract within 14 days of us telling you about it and we will refund you any payments you've made in advance for products not provided.

You can only transfer your contract with us to someone else if we agree to this

We may not agree to this.

Nobody else has any rights under this contract

This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply

If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later

We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

 

GENERAL COLLABORATIONS

Florence Black are working with various brands under collaboration and has written these guidelines as a basis to understand slight changes of operation when purchasing any product that is not directly a Florence Black product.

GENERAL POLICIES

Due to the nature of working with multiple brands with varying policies, Florence Black are not held responsible for any specific policies to that brand including, but not limited to product quality, shipping, return, liability or privacy policies that brand may have. By purchasing our products either directly or indirectly, you adhere to those brands terms and policies too. For more information please visit the affiliated brand website directly for more information.

SALES & PROMOTIONS

To protect the interests and reputation of the brands we work with, at the discretion of the brand, some items may not be part of the sale or offers we promote through our website. Including but not limited to: seasonal sales, newsletter offers, loyalty programme rewards etc.

TAXES & DUTIES

Unless otherwise stated, tax and duty liabilities may differ depending on the items purchased due to the nature of the alternate distribution channels of our partners. We will at best try and outline these for each collaborator we work with, but to avoid doubt, please visit the individual brands website for more information if required.

ROUTE PACKAGE INSURANCE

Due to the complexity of distribution channels, route package insurance will not be available on any items which are not Florence Black unless otherwise stated.